Customer Support Team

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ShoutWiki's Customer Support Team

These people are our customer support staff. If you need help with your wiki, they can help you. The staffers have full access to all wikis and they're shown on Special:ListUsers/staff on every wiki, so don't hesitate to ask for help. The customer support staff can help you with issues such as JavaScript, CSS, MediaWiki extensions and dealing with spam.

Jack the…cat.

Kitten.png Jack Phoenix leads the customer support staff. He is a MediaWiki software developer and has an extensive background in translations, having translated various bits of the MediaWiki software.

He lives currently in Turku, Finland and speaks fluent English, native Finnish and some French and Swedish.

Lynton ShoutWiki Staff

80px Lynton is a seasoned wiki editor and administrator, with over four years experience with MediaWiki.

Lynton can help you with basic wiki markup, as well as more advanced functionality such as parser functions and regular expressions.

Solar Dragon

80px Solar Dragon is a staffer who is good with wiki code, parser functions and CSS. He also has access to bot software and is willing to use it to help others if asked.
Solar Dragon lives in England and speaks native English.

Pinky says "hai"

80px Pinky speaks English natively, and a little German, and codes mostly using Python. He's the local bot guru who knows a lot about pywikipediabot.
Pinky is also a MediaWiki developer and he has written the wiki creation tool for ShoutWiki. He lives in the United States.

Derfel Cadarn ShoutWiki Staff

80px Derfel is an experienced wiki editor with a long history on various MediaWiki based projects. As part of the Customer Support Team, one of his main focuses is providing in-depth support to ShoutWiki's diverse communities.
Derfel is always happy to help out your community, so don't hesitate to contact him.

Jedimca0 ShoutWiki Staff

80px Jedimca0 has an extensive background in helping out editors with the many different aspects of a wiki. He is skilled with advanced techniques, such as CSS and templates.
Currently Jedimca0 lives in the Netherlands and he speaks Dutch as his native tongue, fluent English and some German.


80px Cook879 is a team member who is good with wiki code and CSS. He also has access to bot software and is willing to use it to help others if asked.
Cook879 lives in England and speaks English.


Nicmavr avatar.jpg Nicmavr is known for his extensive background with Halopedia, his home wiki. He has moderate to extensive experience in HTML coding, basic wiki markup and IRC commands, and is also capable of running basic bot operations using pywikipediabot and AutoWikiBrowser.
Nicmavr is currently based in Cyprus, and speaks native English and fluent Greek.

Contact us[編輯]

There is a variety of means to contact the Customer Support Team. If you need to speak to us privately, we recommend emailing us either directly or through the contact form since wiki talkpages are public.

Wiki talkpages
For example, if you would want to leave a message to Pinky, you could do so on User talk:Pinky.
The Customer Support Team's email is support


Contact form
Special:Contact is an on-wiki interface for sending email to the ShoutWiki Staff, both Customer Support and Technical Teams.